Our Cancellation Policy

By Joanna Gevero September 07, 2021

Our Cancellation Policy

What happens if I don’t want to hire those speakers anymore? Will I get charged? And how much? 😓

At Gecko, we have our cancellation policy to ensure the protection of both our borrowers and lenders. Here’s how it works:

Borrowers are provided with the following options:

  1. Free Cancellation 😌
  2. 48 Hour Cancellation 🕐
  3. 24 Hour Cancellation
  4. 3 Hour Cancellation 🕝

Free Cancellation (Before the 48 Hour Period) 😌:

If the borrower chooses to cancel anytime before the 48 hour period of the item being agreed to be picked-up or delivered, it can be cancelled without any charges or fees 😎. The borrower is then eligible for a full refund. 😇

48 Hour Cancellation (Fee of 50%) 🕐:

If the borrower chooses to notify the lender or company to cancel borrowing an item within 48 hours 🕐 of arranged pickup or delivery, a cancellation fee of 50% will be deducted from the funds held in Gecko’s stripe account.

24 Hour Cancellation (Fee of 100%) ⏰:

If the borrower chooses to notify the lender or company to cancel borrowing an item within 24 hours 🕐 of arranged pick up or delivery, a cancellation fee of 100% will be deducted from the funds held in Gecko’s stripe account 😰.

3 Hour Cancellation (For Bookings made within 48 Hours) 🕝:

If the borrower has made a booking within 48 hours 🕝 and decides to cancel their booking already, we have provided a 3 hour time window 🕖 to notify the lender or the company of the cancellation. However, if they fail to cancel their booking within the 3 hour window 🕖, the above mentioned cancellation period policies 📑 will be in place.

cancellation-graphic

If you have any further questions about our cancellation policy, please feel free to ask us! 😇

Want to learn more about our Bond Process and Damaged Items? We got you covered 💪

Happy Gecko-ing 🦎

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author
Joanna GeveroSeptember 07, 2021