Our Cancellation Policy

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By Joanna Gevero Sep 07, 2021

Our Cancellation Policy

What happens if I don’t want to hire those speakers anymore? Will I get charged? And how much? πŸ˜“

At Gecko, we have our cancellation policy to ensure the protection of both our borrowers and lenders. Here’s how it works:

Borrowers are provided with the following options:

  1. Free Cancellation 😌
  2. 48 Hour Cancellation πŸ•
  3. 24 Hour Cancellation ⏰
  4. 3 Hour Cancellation πŸ•

Free Cancellation (Before the 48 Hour Period) 😌:

If the borrower chooses to cancel anytime before the 48 hour period of the item being agreed to be picked-up or delivered, it can be cancelled without any charges or fees 😎. The borrower is then eligible for a full refund. πŸ˜‡

48 Hour Cancellation (Fee of 50%) πŸ•:

If the borrower chooses to notify the lender or company to cancel borrowing an item within 48 hours πŸ• of arranged pickup or delivery, a cancellation fee of 50% will be deducted from the funds held in Gecko’s stripe account.

24 Hour Cancellation (Fee of 100%) ⏰:

If the borrower chooses to notify the lender or company to cancel borrowing an item within 24 hours πŸ• of arranged pick up or delivery, a cancellation fee of 100% will be deducted from the funds held in Gecko’s stripe account 😰.

3 Hour Cancellation (For Bookings made within 48 Hours) πŸ•:

If the borrower has made a booking within 48 hours πŸ• and decides to cancel their booking already, we have provided a 3 hour time window πŸ•– to notify the lender or the company of the cancellation. However, if they fail to cancel their booking within the 3 hour window πŸ•–, the above mentioned cancellation period policies πŸ“‘ will be in place.

cancellation-graphic

If you have any further questions about our cancellation policy, please feel free to ask us! πŸ˜‡

Want to learn more about our Bond Process and Damaged Items? We got you covered πŸ’ͺ

Happy Gecko-ing 🦎

author
Joanna GeveroSep 07, 2021